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Always listing an answer first in the search results
Answer ID 2258   |   Last Review Date 07/23/2019

Can I have an answer always be first in the list of search results?


Answers, Phrase Searching


When searching for a word or phrase, the answers on your end-user pages are typically sorted by the weight field, which is a calculation as to how well and how often the search words are used in the answer. That is, the answers that have the highest calculated weights are listed first in the results with answers that have lower weights displaying further down in the search results.

You can use the  Search Priority Words feature to fix an answer to always display with any search that is performed, regardless of whether the answer includes the search term or not. When you configure a priority word with the Always Show checkbox enabled, that answer (or Web document) will always display when a search is performed. The answer will display in a separate section on the answers list page named Recommended Links.

The path to configure search priority words/topic words is:
Go to Configuration > Service > Knowledge Base > Search Priority Words.

For more information on setting up topic words, refer to Answer 2492: Configuring Topic Words.

You can also use the Display Position, and choose Fix at Top, this will fix the answer at the top of the list regardless of the search being done.

For additional information, refer to the 'Edit the Search Results Page' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.