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How do I add items to the Recommended Links section on the answers page?
Environment:
Search Priority Words Oracle B2C Service sites, any version, using Answers (where Knowledge Advanced is not provisioned)
Resolution:
Search Priority Words allow you to fix an answer or other Web page to the search results of a specific word. You can also flag a record to always display with any search that is performed. Search Priority Words can be associated with either a specific published answer or to a separate Web page or document. Priority words are interface-specific. The priority word will display on the same interface in which it was created. For example, if a priority word should display on interface B, one must login to interface B before creating the priority word, or access interface B's Admin Console via the Links menu.
On the end-user pages, the answer or document specified in a priority word are returned in a separate section named Recommended Links.
If you wish to have two answers or documents returned with the same search term, you can create multiple Priority words that share the same keyword(s). Multiple priority words are displayed in the order that they are entered into the table.
Using Search Priority Words effectively There is no limit to the number of priority words that can be employed; however, an excessive number will cause search performance degradation. Multiple search words can be associated within a single “priority word” group. Again, search performance may be affected as the number of search words increases.
To configure search priority words in your interface, use the steps below: