Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Can I change the order of the Quick Search items?
Environment:
Navigation Sets, Analytics - Quick Search reports Oracle B2C Service
Resolution:
Only staff members whose profile has the Customize Navigation Set feature enabled on the Common tab can edit the quick search options. Staff with this privilege can change the order of the quick search options or change the quick search items entirely.
For staff who cannot change their navigation sets, the navigation set defines which reports are listed in the quick search menu and the order they are listed. In order to change either the reports or the order, an administrator for your site must edit the navigation set used by the staff member.
Changing the order of the quick search options: For staff who can customize their navigation set, use the steps below.
Note: When dropping an item, the dropped value is placed below the item it is dropped on. If you wish to have a different item listed first, you must drag and drop the top item to a position lower in the list.
After re-ordering the quick search items in the menu, the item you have put as default at the top of the list displays when you first log in. Otherwise, throughout the session, the quick search menu retains the last value you set it to. So, if you collapse the navigation sidebar, when you expand it again, the quick search retains its previous value.