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Determining what actions affected an incident or record
Answer ID 2167   |   Last Review Date 04/03/2019

How can I see what actions have affected a specific incident or record?


Audit Log, Transactions, Analytics


Within your Oracle B2C Service application, several records include an Audit Log feature, which lists various actions that have affected the records. Records that have an audit log are:

  • Incidents
  • Answers
  • Contacts
  • Organizations
  • Opportunities
  • Campaigns
  • Surveys
  • Mailings
  • Audiences
  • Documents

The audit log is defined by the workspace used by the staff member. The default workspaces include a separate tab for the audit log. Click the Audit Log tab to view the actions affecting that record. Click the Options button to print, forward, export or sort the items from the audit log.

For more information on the Audit Log, refer to Answer ID 2490: Using the Audit Log.