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Including or excluding specific products (or categories) from an interface
Answer ID 212   |   Last Review Date 12/12/2018

How do I exclude specific products and categories from an interface? 




Note: If you have only one product or sub-product visible for an interface, then there are no selection options, so the Product menu is not displayed on the end-user pages even if the Search page view is configured to display the menu. In order for the menu to display, there must be at least two products or sub-products visible to the end-user pages. This works similarly for the Categories menu as well.

With products and categories, you can edit the visibility settings to specify which interfaces will include that value on the administration pages and on the end-user pages.

You can exclude a product or category from an interface using the steps below:

  1. From the Configuration items, select Service > Products/Categories/Dispositions.
  2. Right-click on the name and select Edit.
  3. In the Visibility section of the page, disable the check boxes next to the interface name. To remove the product or category only from the end-user pages of the interface, leave the Administration check box checked and remove the check from the End User box.
  4. Click Save.