In a contact record, is the Email Address field required?
Oracle Service Cloud
When creating a contact record from the end-user pages, the Email Address field is always required. This ensures that the support agent has a means of sending a response to incidents submitted via the Ask a Question page.
From the administration console, the Email Address field may or may not be required. The workspace used by the staff member determines whether the Email field is required or not. Within the workspace, you can select the Email field and then set the Required option property from the Design ribbon.
To determine which workspace is used by the staff member, you must check the staff member's profile. For information on this, refer to Answer ID 2451: Assigning workspaces to staff profiles.
For information on configuring workspaces, refer to Answer ID 2483: Setting up a New Workspace.
For additional information, refer to the 'Field and control properties' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.