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Staff accounts are not displaying in the Staff table
Answer ID 1963   |   Last Review Date 04/08/2022

How can I access staff accounts that are missing from the Staff Accounts table?


Staff Accounts in Oracle B2C Service


When working with staff accounts, by default, accounts that are disabled do not display initially in the accounts listed in the left frame of the page. When viewing staff accounts, the filter must be adjusted view disabled accounts.

To see the disabled accounts: 

1)  Open Configuration -> Staff Management -> Staff Accounts by Group (or Manager or Profile)

2) In the ribbon click on search

3) Adjust the Show Accounts filter to display disabled accounts

This feature is useful for applications that may have several staff accounts that have been disabled for some reason. This allows administrators to most easily access only those accounts that are enabled.