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Hierarchy of staff account
Answer ID 7133   |   Last Review Date 04/09/2019

Why do I not find a specific account to select as a manager?

Environment:

Staff Account

Issue:

Administrator needs to set staff account A as manager for staff account C, but when account C is edited (i.e. Department > Manager > Search), account A does not appear in the list provided.

Resolution:

All accounts will be listed. If the account name you are looking for is not visible, here are some items to check:

1. Make sure account A has an existing staff account

2. Identify whether account A reports to any other managers. If so, they will be listed in a lower hierarchy (i.e. they will appear under their current manager)

Cause:

This is the intended functionality. If account A reports to account B, account A will then be displayed in a lower hierarchy level.

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