Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Analytics
Issue:
When I try to change the Result Grouping or Result Ordering on the copy of a canned report, the options are grayed-out and I am unable to make the change.
Resolution:
You can copy the standard reports in your application. This allows you to modify the copy of the report and customize it as you need to.
When you copy a report that includes the date grouping function, the copy of the report has the Result Grouping and Data Sorting features disabled.
Many standard reports use the date grouping feature. When the date grouping option is used as an output column, the report also includes a run-time filter so that the user can specify the time units to use for grouping the result data.
For example, when date grouping is used, the person generating the report can set the Date Grouping filter to be Year/Month, Year/Month/Day, or Day of Week among many other time-related intervals.
When the $date_grp_param function is used, that output column must be the last item in the Result Grouping and Sort (Result Ordering) sections. In order to prevent problems from occurring, when you copy a standard report, the Result Grouping and data sorting and ordering sections are disabled (grayed-out) such that you cannot change the order of these options.
Customizing the date grouping default:
Sorting output of the report: If you want to change the default ordering of the report results, you must first remove the date grouping feature. You can then replace it with other formatting.
If you would like to keep the date grouping functionality so that the Date Grouping menu is still available, you can generate the report as it is configured (with the grouping and sorting options grayed out). Then, when viewing the results, right click and select Sort and you can specify which field to sort the data by.