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Configuring mailboxes to support multiple language interfaces
Answer ID 1476   |   Last Review Date 12/12/2018

Is it possible to configure the same mailbox in different interfaces to support the different languages used for our site? 

Environment:

Mailboxes, Incoming Email

Issue:

We would like the same mailbox to be configured in different interfaces to support the different languages used for our site? For example, can I use one mailbox, "Support", in the French, English, and Spanish interfaces to retrieve email submittals?

Resolution:

With multiple interfaces, each interface should have its own unique mailbox. If the same mailbox were configured for different interfaces, there would be no means to distinguish which interface the email was submitted from.

In this situation, when techmail runs for the first interface, techmail would download all of the mails from the mailbox. This would actually empty that mailbox. Then when techmail ran for the next interface, there would be no email to process since the box would be empty.

Then, in the case of multiple languages, an incident could be created in an interface that utilizes a different language than the email that was submitted. This would affect your ability to use standard responses and spell check functionality.

For additional information on mailbox configuration, refer to Answer ID 331: Setting up mailboxes in Oracle Service Cloud.

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