I am a new administrator, how can I become familiar with our site?
Oracle Service Cloud, Site Administration
I have been assigned as the new administrator for our Oracle Service Cloud application, and the previous administrator is no longer with our company. I have little experience with this site. How do I determine how our site has been set up?
As a new administrator who is taking over the management of an existing site, nothing can replace the value of actual training. For more information on Oracle Service Cloud Administration training opportunities, refer to Oracle University.
Familiarize yourself with the welcome process for new customers by watching the Getting Started with Oracle Service Cloud Support video.
Other valuable resources are the Product Tutorials for your release. Click the proper release and then you can select to view groupings such as 'Administer'. Oracle Service Cloud manuals and documentation are also available online.
Should you need assistance, Answer ID 2543: Contacting Oracle Service Cloud Technical Support Services provides information to better understand best practices for interacting with the Oracle Service Cloud Technical Support team.