Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
No permissions to enable Smart Assistant in agent desktop for Knowledge Advanced
Answer ID 9664 |
Last Review Date 01/14/2019
How do I enable Smart Assistant in an incident workspace for Knowledge Advanced?
Environment:
Oracle B2C Service, Product listing
Knowledge Advanced
Resolution:
The Smart Assistant functionality used in the console for the Knowledge Foundation product has been replaced by the Knowledge Window in Knowledge Advanced. Instructions for adding the Knowledge Advanced button (the chat and incident workspace button used to open the Knowledge Window) can be found in the Knowledge Advanced Implementation Guide under 'Configuring Agent Desktop' in the 'Adding the Knowledge Advanced Button' section.
