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B2C Service capabilities that are not available for U.S. Government sites
Answer ID 12877 |
Last Review Date 08/05/2024
If my site is on a U.S. government pod, are there features or functionality that are not available?
Environment:
Government pods (only FG & DD)
Oracle B2C Service
Resolution:
While B2C Service can be purchased with a variety of add-ons, only specific components are available for use in regulatory-controlled environments.
For B2C Service sites that are deployed on Oracle U.S. Government pods, some features and functionality are not available. Currently, these are:
- Agent Insights
- Analytics, runtime changes within Browser UI
- Analytics, personalization options within Browser UI
- Chat Agent Preferences within Browser UI, includes reporting
- CX Unity Ingestion Service
- Engagement Engine, including Web Chat for Service
- Element Manager, in overwrite mode
- Event Delivery Service
- Experience Routing
- External Objects
- Knowledge Advanced
- Language Translation, for Incident Threads and B2C Chat
- Microsoft Teams integration with Browser UI
- Oracle Messaging
- Service Usage Metrics alert notifications
- Versioning Service
- Video Chat
- Zoom integration with Browser UI
Additionally, if you are looking to integrate your regulatory-controlled site using any of the sample Accelerators, reading the documentation should identify whether all components are available for use or engage your Technical Account Manager for guidance.
For more information on securing sites that are deployed in regulated environments, please refer to the following documentation: Answer ID 1541: Oracle B2C Service Security Features
For more information on securing sites that are deployed in regulated environments, please refer to the following documentation: Answer ID 1541: Oracle B2C Service Security Features
