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PAPI Meter Reports
Answer ID 12876 |
Last Review Date 01/08/2025
Support has asked me to collect log data, how do I do that?
Environment:
Oracle B2C Service
Resolution:
In order to further investigate your issue, a support Engineer may request that you gather information from your site using the PAPI Meter reports. These reports return transactional data (similar to a log) that can be useful for yourself as an administrator of your site and the support Engineer assisting you.
To access these reports:
- Go to: Reports Explorer
- Search for: PAPI
- There will be four reports returned:
- PAPI Meter Log (Number of requests and operations completed)
- PAPI Meters Debug Log (First Name, Last Name, API requests - helps with debugging)
- PAPI Method Meter Log (More by details, find, fetch)
- PAPI Method Meters Debug Log (see date, time, method, interface, source, version of connect, count)
- Use the report that best suits your needs
- You can run them using the default settings or change the filters to meet your needs
NOTES:
- The reports will only return a maximum of 1000 rows. You can filter the results to better accommodate for the information you are seeking
- "debug log" = go to CASS (Cloud Auxiliary Storage System). Contain details information about the requests (PAPI Meters) or methods (PAPI Methods) invoked with the request.
- There is no correlation between PAPI Meters or PAPI Methods other than the date/time of the data.
- Sufficient information is provided to help diagnose integration issues or provide raw information to confirm integrations are working correctly.
- Raw information such as IP address is provided as this is to document integrations which would not involve customer PII information.
- This information is only stored for 7 days.
- "log" = Contains aggregate information. This information is grouped by month, source, and a few other field to produce aggregate monthly totals of Public API usage. Some of this information is often used often used for contract negotiations on API usage.
- "meter" = request level information
- "method" = detailed record of exactly what was done
