Are there updates to the Rich Text editor for agents handling chats in the BUI?

Environment:
B2C Service Chat, Browser UI, Engagement Panel
Oracle B2C Service
 
Resolution: 
As of August 16th 2024, a new Rich Text editor version is now available for testing. For agents handling chat in the Browser UI, the rich text area can be updated to a more streamlined & secure version that is entirely owned by Oracle. If you wish to update the Rich Text editor version in one of your sites before it becomes generally available, please submit a service request via the Ask Technical Support page.
 
While efforts have been made to keep this transition smooth, agents will experience a few minor differences when working in the chat panel. The updates to the agent’s experience in chat include:
 
•    A smaller compose control (65p) where the agent enters their message
 
 
•    Now, the buttons in the rich text editor are colored blue when selected
 
 
•    The list of emojis is updated, so that it matches the available emojis provided in the Answer Editor
 
 
More information about the Rich Text menu & editor for chat can be found in Answer 12100, Answer 12668 & Answer 11734.