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Article cannot be updated because it is locked or being updated by another user
Answer ID 12822 |
Last Review Date 04/26/2024
How do I save an edit to an article that is stuck checked out?
Environment:
- Oracle B2C Service sites with Knowledge Advanced provisioned
- All versions
- Authoring console
- Article editing
Issue:
An author is trying to save an edit to an article and receives the following error message:
"This record cannot be updated. Possible causes: 1. Content does not exist ; 2. It is locked or being updated by another user; 3. It is not the latest version"
The content type does not have checkout enabled.
Cause:
The document was checked out, even though checkout was disabled for the content type.
Resolution:
An administrator can temporarily enable checkout for the content type and check the document back in.
- In Authoring, navigate to Repository > Content Types > List.
- Click on the name of the content type associated with the document.
- Check the box "Enable Check Out/In" and save.
- Still in Authoring, open the document.
- In the document properties, click "Clear Check Out" or "Check In"
- At this time you may wish to use Find to locate any other affected documents and clear their checkout.
- Repeat steps 1-3, this time unchecking the box, to return to your prior configuration.
Notes:
One way this can happen is if some documents are already checked out and the option is changed in the content type to no longer allow checkouts.
