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Basic Chat Rule Creation and Troubleshooting with Inspector Window
Answer ID 12760 |
Last Review Date 12/20/2023
The recording of our recent webinar on Basic Chat Rule Creation and Troubleshooting with Inspector Window is now available for viewing. CLICK HERE to access the webinar recording.
In this session, Technical Support Engineer Jamal Martin walked us through creation of a basic embedded chat inlay rule and the use of Inspector Window to troubleshoot Engagement Engine issues. The content was designed for Oracle B2C Service users who are already familiar with configuring Engagement Engine and covered the following:
- Creating a basic embedded chat inlay rule
- Enabling and accessing the Inspector Window Tool
- Review of Inspector Window sections
- Useful Inspector Window data for troubleshooting rules
- Common customer issues and how to troubleshoot
Some webinar attendees reported video blurring during the original event, so a clearer version of the demo has been spliced into the posted version. Many thanks to those who attended for your understanding.
A list of related links is attached to the video via the Attachments tab,
Note: you will need to be logged in to see the attachments tab. You can obtain a free account at https://www.oracle.com/. Click on Create an Account under View Accounts.
Note: you will need to be logged in to see the attachments tab. You can obtain a free account at https://www.oracle.com/. Click on Create an Account under View Accounts.
Finally, happy holidays to those who are celebrating this time of year, and we wish everyone a happy, safe, and healthy 2024!
