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Missing "Internal Login" option on the launch page
Answer ID 12750 |
Last Review Date 11/30/2023
Why is there no button for "Internal Login" on our agent console launch page?
Environment:
- Oracle B2C Service, any version
- Agent Desktop application launch page
- Single Sign-On for agent login
Issue:
In one of our environments, the console launch page (…/php/admin/launch.php) has three buttons. They are labeled as follows:
- Install Oracle Service Cloud
- Install Oracle Service Cloud - Internal Login
- Launch Browser Agent Desktop
In another environment, there are only two buttons. "Internal Login" is missing.
Cause:
The "Internal Login" button only appears if Single Sign-On is enabled and there is an active identity provider configured to use Web SSO. If this is not the case, the application always launches with the regular login page using the site as the authentication authority.
Resolution:
No action is needed. Use the "Install" button the same way you would use the "Install … Internal Login" button, or simply launch the Agent Desktop from the Start menu.
Once an identity provider has been configured to replace the login screen, the button will appear.
Notes:
If you wish to enable Single Sign-On, consult the following resources.
- Single Sign-On Configuration in the documentation for Cloud Configuration Assistant
- Overview of SAML 2.0 Open Login Single Sign-On in the documentation for Oracle B2C Service
- Answers about Single Sign-On in our knowledge base
For more information on logging in without SSO in a site where it is enabled, see Answer 11754: Bypass SSO on BUI and agent console.
