How do I enable the Single Sign-On feature?
Environment:
Configuration Assistant
Resolution:
Single Sign-On is a purchasable feature and is sold as an add-on SKU or is included with the Enterprise Contact Center user seat. You will need to contact your Sales Account Manager for the purchase of the Single Sign-On feature and for any questions regarding the ordering process.
If your organization has already purchased this license, please log into the Configuration Assistant to enable the feature by following the steps provided in the Configuration Assistant documentation below that is found in our knowledgebase answer Oracle B2C Service Configuration Assistant on Oracle Cloud Portal
Single Sign-On Configuration (oracle.com)
Note, when you enable the Single Sign-On feature, it updates the following configuration settings:
CONTACT_SAML20_SSO_ENABLED
SSO_ENABLE_EXTERNAL_IDP
You are also unable to edit interfaces (such as enabling Single Sign-On) when there is an update transaction present. The update transaction can remain for up to ten days after cutover before being removed.
