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Standard Questions reports when not used in Customer Portal
Answer ID 12743 |
Last Review Date 11/17/2023
Why is my custom copy of a standard Questions report not working as expected using the REST API?
Environment:
Customer Portal (CP)
Issue:
A copy of a standard Questions report is not working as expected when using the REST API analyticsReportResults endpoint?
Resolution:
The standard Questions reports include the following detail within their descriptions provided within the report definition:
"This report is intended for use on the Customer Portal page where customers can find incidents they have submitted."
These reports, including IDs 196, 128, 156 and 159, rely on a logged in contact while there is no contact ID filter used by the standard reports. These reports also use the MYQ_VIEW_ORG_INCIDENTS configuration. For these reasons the reports, or copies of them, will not work as expected when used in other ways. If such a custom report is required it should be created new rather than using a copy of one of these reports.
For further details see
