Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Difference between Expected Usage, Over Usage and Unexpected Usage
Answer ID 12694 |
Last Review Date 09/08/2023
What is Expected Usage, Over Usage and Unexpected Usage?
Environment:
Usage Metrics Report
Resolution:
If you are using functionality in a SKU that you own, then usage is assigned against that owned SKU. If the same functionality is also available in a SKU that you don't own and there is no relationship that causes suppression, then unexpected usage can be reported against the unowned SKU. Relationships that may warrant suppression include alternates/replacements, embedded SKUs, and sharing the same privilege(s) or metric calculation.
- Expected Usage
- If you own a SKU and you are using the functionality provided by that SKU, then usage will be counted against the subscribed quantity. e.g., you have authorized a user to exercise a feature within the SKU.
- Over Usage
- If you own a SKU and are using more than you've subscribed to, then over usage will be reported for the owned SKU. e.g., you have authorized more users than you've subscribed to.
- Unexpected Usage
- If you are using the functionality provided by a SKU that you do not own or no longer own, then unexpected usage will be reported for the unowned SKU. Note that unexpected usage is reported using calendar months, however, if a subscription expired, then the first month reporting unexpected usage will be a partial month. Subsequent months will be full calendar months.
- If you are using the functionality provided by a SKU that you do not own and the unowned SKU shares privileges or metric calculations with one or more unowned SKUs, then shared unexpected usage will be reported for the unowned SKUs.
