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Incident response is not in a single email thread
Answer ID 12674 |
Last Review Date 08/09/2023
Why is the incident response not in a single email thread?
Environment:
Outgoing E-mail
Oracle B2C Service, All versions
Resolution:
Agent incident response creates new message. This means that the message is not a reply to the end-user's previous email response. As a result, the end-user may not be able to see incident responses in a single conversation / thread in their email client as expected.
