Display name Live Experience

Environment:Live Experience, SSO, SAML, IDCS

Issue (optional): Why is my Live Experience video call using my email as the display name.

Resolution: You will need to make sure the Attribute Configuration Section has been completed for the User Attribute's. This can be done by including the Optional user.firstName, user.lastName in the additional user attributes.

Note: For more information, refer to the documentation links here Enable Oracle Identity Cloud Service (IDCS) Authentication section 22.f.

Cause (optional): This issue is caused when the first and last name have not been provisioned by the IDCS users, thus Live Experience will use the email address as the full name.