Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Why is my Live Experience display name an email.
Answer ID 12615 |
Last Review Date 05/01/2023
Display name Live Experience
Environment:Live Experience, SSO, SAML, IDCS
Issue (optional): Why is my Live Experience video call using my email as the display name.
Resolution: You will need to make sure the Attribute Configuration Section has been completed for the User Attribute's. This can be done by including the Optional user.firstName, user.lastName in the additional user attributes.
Note: For more information, refer to the documentation links here Enable Oracle Identity Cloud Service (IDCS) Authentication section 22.f.
Cause (optional): This issue is caused when the first and last name have not been provisioned by the IDCS users, thus Live Experience will use the email address as the full name.