How/Where to get the KA users (Console and/or Web) subscription schedule information for reporting?
Environment:
Knowledge Advanced for Oracle B2C Service
Resolution:
Currently the user (Console and Web) subscription schedule information is not exposed for KA Analytics reporting (ie, they are not available from KA-related Analytics tables okcs_xxxx). The Authoring tool UI Users>Console(or Web) Users>Find page can provide such subscription schedule information for each user. Note: It has Find limit of 500 max.
Should you need to get all (>500) end-users (Console and Web Users) subscription schedule information for reporting, you can get it via the KA REST API calls (documentation) by looping-through ALL the active users to get their subscription schedule setting. See the meaning of subscription schedule values returned from KA REST API calls below: