You can integrate your B2C service site with an external IdP for a seamless login experience for your agents and customers. However, you might find you need assistance in troubleshooting SSO. These Pro Tips give direction on how to effectively troubleshoot SSO issues.

Please note there are specific responsibilities for B2C support, customers, and partners when implementing and troubleshooting SSO.

 

 

Please also see our documentation regarding troubleshooting SSO below.