What do we do when a spelling suggestion is not satisfactory?

Environment:

• Oracle B2C Service
• Sites with Knowledge Advanced only, all versions
• Interactive Spelling Correction in Customer Portal

Issue:

The spell check recommendations that show when a user is searching in customer portal can be changed if they are not working the way you would like them to. 

Resolution:

Here are the step by step instructions for doing that.

Step 1 : Open ‘Manage Search Query’ in Agent Desktop or BUI.

Step 2 : Enter question with word that you want to change the correction.  Then click Tune Question.

Step 3 : Select ‘Fix Spelling’ in Action to take dropdown and click arrow next to the dropdown

Step 4 : Enter correct word in ‘Should Correct To’ field and click change.

Step 5 : Click Next

Step 6 : Click Publish