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How to Modify Spelling Suggestions in Customer Portal
Answer ID 12509 |
Last Review Date 12/13/2022
What do we do when a spelling suggestion is not satisfactory?
Environment:
- Oracle B2C Service
- Sites with Knowledge Advanced only, all versions
- Interactive Spelling Correction in Customer Portal
Issue:
The spell check recommendations that show when a user is searching in customer portal can be changed if they are not working the way you would like them to.
Resolution:
Here are the step by step instructions for doing that.
Step 1 : Open ‘Manage Search Query’ in Agent Desktop or BUI.
Step 2 : Enter question with word that you want to change the correction. Then click Tune Question.
Step 3 : Select ‘Fix Spelling’ in Action to take dropdown and click arrow next to the dropdown
Step 4 : Enter correct word in ‘Should Correct To’ field and click change.
Step 5 : Click Next
Step 6 : Click Publish