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Maximum acquisition date and deletion conditions for call loss information
Answer ID 12285 |
Last Review Date 07/05/2022
What is the maximum number of Live Experience engagements being stored?
Environment:
Live Experience
Issue:
Is there a limit to the number of stored engagements from Live Experience.
Resolution:
Engagements are never deleted, you can use the connectREST api to delete these engagements as needed.
Live Experience REST API Reference - Resources
Live Experience REST API Reference - Resources
The documentation here will give you the resources to get the missed engagements.
Live Experience REST API Reference - /v1/engagements/{tenant}
Live Experience REST API Reference - /v1/engagements/{tenant}
Notes:
There is no capacity limit for the number of engagements, nor will the engagements hit a response limit.