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Intra Chat Admin Configuration
Answer ID 12233   |   Last Review Date 05/12/2022

Environment:

Oracle Service Chat

Intra Chat Admin Configuration

Administrators can now include or remove supported fields to the Intra Chat inlay; including contact, incident, and custom fields. 

Required and Hidden are also supported. 

Below is shown the Intra Chat configuration user experience.  The following visual demonstrates how this configuration would be rendered in the Intra Chat inlay.
 

 

 

 

Steps to Enable

Please note that OCI Versioning Service will need to be enabled on the site.

To add the Admin configuration page please see the documentation in the 21C Cloud Readiness / Oracle B2C Service documentation found here.

When Intra Chat is configured, the Admin Configuration page will have a card for Intra Chat. 

Please see the documentation here or the unboxing video here to set up Intra Chat.