B2C Service Chat
Intra Chat Admin Configuration
Administrators can now include or remove supported fields to the Intra Chat inlay; including contact, incident, and custom fields.
Required and Hidden are also supported.
Below is shown the Intra Chat configuration user experience. The following visual demonstrates how this configuration would be rendered in the Intra Chat inlay.
Steps to Enable
Intra Chat is supported in all Commercial PODS, except GOV regions.
When Intra Chat is configured, the Admin Configuration page will have a card for Intra Chat.