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Intra Chat Admin Configuration
Answer ID 12233   |   Last Review Date 05/12/2022

Environment:

B2C Service Chat

Intra Chat Admin Configuration

Administrators can now include or remove supported fields to the Intra Chat inlay; including contact, incident, and custom fields. 

Required and Hidden are also supported. 

Below is shown the Intra Chat configuration user experience.  The following visual demonstrates how this configuration would be rendered in the Intra Chat inlay.
 

 

 

 

Steps to Enable

Intra Chat is supported in all Commercial PODS, except PC and PI regions.

When Intra Chat is configured, the Admin Configuration page will have a card for Intra Chat. 

Please see the documentation here or the unboxing video here to set up Intra Chat.