What causes the Email Article Link changes to be activated when users send notifications in the Customer Portal?
- Oracle B2C Service
- Sites with Knowledge Advanced only, all versions
- Authoring, Customer Portal Customization
- Changing Email Article Link Notification template on Authoring Tools Tab --> Tasks & Notifications
All templates changes are activated when they are saved except for the Email Article Link template.
To enable the changed template, you need to change the widget configuration in CP, so that latest template gets picked up. Please refer the below documentation and change the “use_database_template” to ‘true’ (default is ‘false’), so that the updated email notification template gets picked up.