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Unable to create multiple URL answer content types
Answer ID 12035   |   Last Review Date 12/14/2021

How do we create a second URL answer content type?

  • Oracle B2C Service sites using Knowledge Advanced
  • Any version
The knowledge base administrator wants to create multiple URL answer content types.
This is not possible. For a content type to be treated as a URL answer content type, the reference key must be exactly "URL_ANSWER". Since the reference key must be unique, there is no way to create a second content type of this nature.