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Chat in the Browser UI: Agent Tutorial
Answer ID 11502   |   Last Review Date 04/28/2020

Have you been wondering what the chat agent experience is like in the Browser User Interface? Earlier this month, Chat Product Manager Jessica Bradley recorded a demonstration of the Interaction Workspace in action. This demo includes basics of the Browser UI as well as chat features such as transferring a chat, off the record messages, and SLA response time alerts. You can watch Jessica's demonstration HERE.

Past and future webinars can be found on the OSvC Technical Support Site Webinars page.