What does the "Exclude Children" checkbox in my workspace rule Then action "Set menu field to exclude menu items" do?
Oracle Service Cloud, All supported versions
I have a child product not set to be excluded, but it is excluded.
When configuring the workspace rule to exclude menu items, be sure to uncheck "Exclude Children" if you desire that some children should be displayed.
When "Exclude Children" is checked, all children for that parent will be excluded regardless if they are selected or not.