Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
¿Cómo envío solicitudes de servicio si cx-sp.custhelp.com/ no está disponible?
El sitio de respaldo de Oracle B2C Service, https://cx-backup.custhelp.com, fue creado para garantizar que podamos continuar brindándole soporte ininterrumpido para problemas de alta severidad, incluso si nuestro sitio principal, cx-sp.custhelp.com se encuentra bajo mantenimiento o ventana de actualización. Durante esas ventanas de tiempo, el sitio de respaldo estará habilitado, y podrá contactarnos a través del formulario "Hacer una pregunta" ubicado en este sitio. Amablemente solicitamos que este servicio solo se use para informar problemas de alta severidad. Si el problema experimentado de su lado no alcanza este nivel, por favor permitanos unos momentos y nos pondremos en contacto con usted tan pronto como finalice nuestro mantenimiento o actualización. Como parte de la implementación del sitio de respaldo, hemos solicitado que los usuarios existentes de cx-sp.custhelp.com inicien sesión en el sitio de respaldo una vez para finalizar la creación de la cuenta allí: https://cx-backup.custhelp.com/app/utils/complete_sync. Dado que no tenemos visibilidad de las credenciales de inicio de sesión que usa en cx-sp.custhelp.com, no podemos exportar esas credenciales al sitio de respaldo nosotros mismos, por lo que esto es necesario como primer paso para garantizar que pueda iniciar sesión en ambos sitios bajo el mismo nombre de usuario y contraseña. El formulario de creación de cuenta solo le pide que confirme su nombre de usuario y contraseña: