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Hosted applications in Single Sign-On Configuration
Answer ID 11029   |   Last Review Date 12/16/2019

Why are there service providers listed in my Single Sign-On (SSO) Configuration when I am not using SSO for authentication in Oracle Service Cloud?

Environment:

Oracle Service Cloud sites with certain integrations, including Knowledge Advanced (KA), Intelligent Advisor, and Oracle Social Network (OSN)

Issue:

If you open Single Sign-On Configuration, you might see some service providers that you didn't set up and don't recognize.

Resolution:

KA, Intelligent Advisor, and OSN all use SSO for authentication. Oracle Service Cloud acts as the identity provider, and the WebLogic domains running the applications are service providers. If you are using SSO for Oracle Service Cloud authentication, this will federate up. Even if you are not using SSO for authentication, you will see the service provider(s) listed for the applications you have enabled.

Disabling these service providers will stop the associated integration(s) from functioning as expected.

Example service provider names are provided below. Yours will vary from these examples, but you can identify the associated service by the beginning of the service provider name.

Example Service Providers per Application
Application Prefix Example Service Provider
Knowledge Advanced okcs okcs_domain_va1737-cl7
Intelligent Advisor opa opa_domain_mw877-cl5
Oracle Social Network osn osn_domain_mw1033-cl5

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