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Oracle Cloud Services and Policies
Answer ID 10622   |   Last Review Date 03/12/2019

My order document references Oracle Cloud services and policies documentation. Where can I review them?

Environment:

Business Success
Ordering, Services and Agreements Documentation

Resolution:

Your ordering document will reference multiple policies, processes, and service descriptions that will provide detailed information about working with Oracle and our mutual contractual obligations.

The Contracts team provides a website that consolidates all of these references into one place for ease of access. The Oracle Cloud Services page contains documents such as:

  • Cloud Services Agreement (CSA) - copy of the agreement your organization executed with Oracle when you acquired your Oracle Application services.
  • Hosting and Delivery Policies - detailed explanation of Oracle Cloud services you are entitled to such as Security, Service Levels, Support, Change Management, Resiliency, etc.
  • Data Processing Agreements - copy of the agreement between your organization and Oracle concerning processing of Personal Data
  • Invoicing and Financing Policies - copy of Oracle's Standard Policy and Oracle's policies to lease or finance your acquisition of the programs and/or any service
  • Service Descriptions for order SKUs - description of access privileges specific to your Applications Cloud Services such as Product Access and Usage Limits

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