Should I deploy Oracle Service Cloud in a single instance or across multiple instances?
Oracle Service Cloud (OSvC), Data Management
The Oracle Service Cloud is powerful and easy to use. This is especially true when customers implement best practices for deploying their Service Cloud presence, learn how to manage their data, and understand limits of the various features of the Service Cloud. The guidance in this document applies to all Service Cloud customers, but it is especially helpful for customers with globally diverse customer bases, who process hundreds of thousands of customer engagements daily, who must comply with one or more regulatory requirements, or who are targeting internal and external customers.
To learn more, see the white paper attached below, “Oracle Service Cloud Best Practices for Large Deployments”.