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Logging into the Browser UI is not creating an entry on the user_trans table
Answer ID 10510   |   Last Review Date 12/04/2018

Why do I not see a user_trans transaction when I log into the Browser UI? 

Environment:

Browser User Interface (BUI), Oracle Service Cloud (OSvC)

Resolution:

Logging into the Browser UI will record an entry in the account_session_history table but not the user_trans table. If you would like to view a list of accounts who have logged into the Browser UI AgentWeb, you can create a report against the account_session_history table. 

For more details about creating a custom report please see:  How to create a custom report

Further details for the Browser User Interface: Browser User Interface Documentation

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