Why do I not see a user_trans transaction when I log into the Browser UI?
Browser User Interface (BUI), Oracle Service Cloud (OSvC)
Logging into the Browser UI will record an entry in the account_session_history table but not the user_trans table. If you would like to view a list of accounts who have logged into the Browser UI AgentWeb, you can create a report against the account_session_history table.
For more details about creating a custom report please see: How to create a custom report
Further details for the Browser User Interface: Browser User Interface Documentation