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Visitor Browser History availability
Answer ID 10404   |   Last Review Date 10/18/2018

How long is Visitor Browser History available?

Environment:

Chat, Visitor Browser History
Oracle Service Cloud (OSvC)

Resolution:

Visitor Browser History (VBH) is an Oracle Chat Cloud Service feature that requires the Engagement Engine tag. The Visitor Browser History provides the chat agent the last 15 webpages (URL's) of a visitor's browsing history. This data is cached for 30 minutes after which the cache is cleared and it is no longer available in the Visitor Browser History tab.

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