Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
¿Qué es el Portal de Oracle Cloud?
Entorno:
Oracle Cloud Console / My Services / Asistente de configuración
Resolución:
El portal de Oracle Cloud (cloud.oracle.com) contiene herramientas de autoservicio que los clientes de Oracle B2C Service (Oracle RightNow) pueden usar para administrar sus sitios / instancias. Dentro del portal de Oracle Cloud Portal, puede encontrar el área Mis servicios y las herramientas de autoservicio del Asistente de Configuración.
Consulte el siguiente documento para obtener instrucciones detalladas sobre las tareas que se pueden completar en la herramienta de autoservicio del Asistente de configuración.
Documentación sobre el Asistente de configuración de Oracle B2C Service HTML (Español) HTML (English)
Answer 10373: How to Access Configuration Assistant
Información Adicional:
Una organización debe tener acceso al portal de Oracle Cloud. Una vez que se haya otorgado el acceso, se enviará un correo electrónico de bienvenida. Tenga en cuenta que los agentes de soporte técnico de Oracle B2C Service no poseen conocimiento sobre los procesos de concesión de acceso.
Si tiene más preguntas sobre el portal de Oracle Cloud, el Asistente de configuración de Oracle B2C Service o cualquier otro aspecto de su implementación, por favor comuníquese con su Account Manager (Sales Representative) o Technical Account Manager (TAM).
Para acceder a Oracle Cloud Portal, haga clic aqui.
Información adicional sobre el uso de Oracle Cloud Portal se encuentra disponible aqui.