What options are available in the answer editor?
Answer Editor, Answer Workspace
Oracle Service Cloud, 18A and newer
In Oracle Service Cloud release February 2018 (18A), the answer editor has been completely changed to be compatible with the Browser User Interface. All of the features are still available, except a few deprecated ones, but have a different appearance.
The most noticeable change is there is no longer a "Toolbox" on the left side of the editor which contained most of the features. In the new Answer Editor, the features are all in the ribbon of the "Questions" and "Answer" tab - Not to be confused with the Ribbon of Oracle Service Cloud, but that within the Answer Workspace.
All icons have tool tips that explain their use when you hover over them with the mouse. Here is the new editor ribbon followed by brief descriptions of each icon:
Cut Ctrl + X
Copy Ctrl + C ** Paste Ctrl + V ** Paste as plain text Ctrl + Shift + V ** Paste from Word
** Copy Formatting Ctrl + Shift + C **Highlight formatted text > click Copy Formatting button > highlight new text to format Remove Formatting
** Highlight formatted text > click Remove Formatting button Undo Ctrl + Z Undo last several edits Redo Ctrl + Y Redo last several edits
NOTE** **Hotkey is now used where using the button is no longer allowed
Show Blocks Shows <div> and <p> blocks Find Find string within content Replace Find/Replace string within content Select All Selects all text within Question or Answer field Insert/Remove Numbered List
Insert/Remove Bulleted List
Decrease Indent Moves text left Increase Indent Moves text to the right Block Quote Indents sections of content Create Div Container
Insert HTML Line Break Shift + Enter Alignment options (four buttons) Left, Center, Right, Justify Source Changes editor to Source Mode to directly edit code
On the top right of the ribbon is the Full Screen button. This expands/collapses the editor the full size of the monitor to allow for easier editing.
Formatting Styles Adding styling such as: Marker, Subtitle, Deleted Text, Inline Quotation, etc. Paragraph Format Normal, Heading 1, Heading 2... 6, Address, etc. Font Name
Bold Ctrl + B Italic Ctrl + I Underline Ctrl + U Strikethrough
The chain icon for the Hyperlink is the first icon in the seventh section of the Editor Ribbon.
The icon for adding a link is the first icon on the eighth section of the Editor Ribbon,
The icon for adding a table is the second icon on the eighth section of the Editor Ribbon
The icon for adding a horizontal rule is the third icon on the eighth section of the Editor Ribbon
The smiley icon allows you to insert an emoji inline.
Symbol Icon is the Omega Symbol in the middle of the bottom section of the Editor Ribbon
Anchor icon is the Flag, the third icon in the Ninth Section of the Editor Ribbon
The first feature in the older Answer Editor toolbox is the "Insert Answer Link". This is now located in the last group of the ribbon. It has the same icon as before.
The next feature is also the last section of the Editor ribbon. It's the second icon and matches the old versions icon also.
"SmartMerge" icon is the same as pervious versions and is the third icon in the last section of the Editor ribbon.
Searching the knowledge base can be identified by locating the "Search Glass", it is located on the right side of the last section of the Editor ribbon
Notes: There are no "Field Set" or "Button" functions in the new editor at this time.
Find Find string within content Replace Find/Replace string within content Select All Selects all content within the text area
For additional information, refer to the Edit an Answer chapter in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.