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Incident Rich Text Editor
Answer ID 12921 |
Last Review Date 02/06/2025
Are there any updates to the Rich Text Editor for agents using incident threads in BUI?
Environment:
Oracle B2C Service Browser UI
Oracle B2C Service Browser UI
Resolution:
A new rich text editor is now in the thread control of the incident standard object.
The Font Size and Font Family icons in the toolbar have a new look and feel but will have the same functionality prior to the 25A update.
A new rich text editor is now in the thread control of the incident standard object.
The Font Size and Font Family icons in the toolbar have a new look and feel but will have the same functionality prior to the 25A update.
The icon to add a link to text is slightly different as well. The agent will click on the link icon and a new dialog will appear to enter the URL. To unlink, the agent will need to click on the same icon and clear the URL.
The Cut, Copy, and Paste icons will not display in the rich text editor, however the right click menu and the short cut keys (Ctrl + x, Ctrl + C, and Ctrl + V) will work as expected.
