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JavaScript Error on the login window
Answer ID 10122   |   Last Review Date 03/18/2019

Why do I receive the error "This page uses JavaScript..." error on the login window?

Environment:

All supported versions

Issue:

Error received on the login window of the Oracle B2C Service:

"This page uses JavaScript and requires a JavaScript enabled browser. Your browser is not JavaScript Enabled."

Resolution:

To resolve this issue, you need to allow all websites within the Internet zone to run scripts within Internet Explorer:

  1. On the web browser menu, click Tools or the "Tools" icon (which looks like a gear), and select Internet Options.
  2. When the "Internet Options" window opens, select the Security tab.
  3. On the "Security" tab, make sure the Internet zone is selected, and then click on the "Custom level..." button.
  4. In the Security Settings – Internet Zone dialog box, click Enable for Active Scripting in the Scripting section. 
  5. When the "Warning!" window opens and asks, "Are you sure you want to change the settings for this zone?" select Yes.
  6. Click OK at the bottom of the Internet Options window to close the dialog. 
  7. Click the Refresh button to refresh the page and run scripts.

For detailed instructions including screenshots please use: How to enable JavaScript in Windows.  If the issue persists, please contact Oracle B2C Service Technical Support via Ask Technical Support.

Cause:

The error is triggered when the Enable for Active Scripting is not enabled in Internet Explorer.

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