Note: This is regarding the deprecation date for TLS 1.0 on cx.rightnow.com. The deprecation date for your instance(s) of Oracle Service Cloud may be different and has been communicated to your site administrators via email.
Extending Data into Your Site
As a site administrator for the OSvC site, Levi Dyckman spends a great deal of time designing and implementing solutions using custom fields and objects. In a recent webinar, he shared best practices and tips that have allowed him to accommodate specific processes not accounted for by out-of-the-box data points.
If you're interested in honing your OSvC troubleshooting skills, join Elizabeth Tritthart during the next next "Ask the Experts" webinar on February 8, 2018 at 11:00 AM ET.