Handling Incident Thread Issues in Oracle Service Cloud
Join Senior Technical Support Engineer, Mihai Toma, as he provides an overview of the recently introduced features such as Incident Thread Correction and Large Thread Support. In this webinar recording he will be covering a couple of scenarios where these features may come in handy for quickly addressing errors caused by threads content, before reporting the issues to Technical Support for a full investigation. The slide deck and answers to additional questions are also available.
Check out past webinars or register for future webinars on the OSvC Technical Support Site Webinars page.