Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
  • Advanced SearchOpens new dialog
    Enter plus (+) or minus (-) signs in search terms to make a word required or excluded
    Search Tips
    Filter by product
    Filter by category

Search Results

Search Filter:
agent console

Knowledge Base (1242)

  1. Agents receiving a "Proxy Authentication" prompt when launching the Oracle B2C Service agent console

    Answer: Environment : Oracle B2C Service agent console, all versions Resolution : When launching the Oracle B2C Service console your agents may receive a prompt to enter their proxy credentials with the...

  2. Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console

    Answer: Environment: Oracle B2C Service Knowledge Advanced in the .NET Agent Console Resolution: Knowledge Advanced (KA) Authoring and the three KA Search Administration components: Configure Search...

  3. Chat incident not saved when console crashes or loses connectivity

    Answer: Environment: Chat workspace, Chat transcript, Incidents Resolution: Depending on the chat workspace settings as explained in Answer ID 6084: When is an incident created during a chat session?  ...

  4. Chat transcript loading as plain text in agent console

    Answer: Environment: Oracle B2C Service, Chat, All supported versions Resolution: When a chat is first loaded into the Oracle B2C Service agent console a request is made to Oracle's servers for a .css...

  5. Oracle B2C Service Agent Console and ATG Commerce Integration

    Answer: Environment: Oracle Commerce Service Center, August 2013 and newer Resolution: The integration between the Oracle B2C Service Agent Console and ATG Commerce Service Center is available starting...
More Knowledge Base Results

Documentation (6131)

  1. Link to a URL

    Agent Browser UI Console Using the Agent Browser User Interface Search Home Getting Started Agent Browser UI Last Updated: 02/02/2025

  2. Link to a URL

    Log In to the Agent Console Implementing Standalone Co-browse Search Home Co-browse Agent Training Log In to the Agent Last Updated: 08/18/2022

  3. Link to a URL

    Add Applications to the Service Console or Agent Browser UI seamlessly access applications that reside outside the Oracle cloud from the Service Console or Agent Last Updated: 09/09/2022

  4. Link to a URL

    Add Applications to the Service Console or Agent Browser UI seamlessly access applications that reside outside the Oracle cloud from the Service Console or Agent Last Updated: 02/22/2025

  5. Link to a URL

    Agent Connected Screen Customizations Follow this procedure to make additional UI customizations. Agent Connected Screen Last Updated: 08/18/2022
More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display