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agent console

Knowledge Base (1078)

  1. Agents receiving a "Proxy Authentication" prompt when launching the Oracle B2C Service agent console

    Answer: Environment : Oracle B2C Service agent console, all versions Resolution : When launching the Oracle B2C Service console your agents may receive a prompt to enter their proxy credentials with the...

  2. Routing chat requests to agents

    Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...

  3. Chat Customer Tab Colors in Agent Console

    Answer: Environment: Oracle Service Chat, Agent Console Oracle B2C Service Resolution: After accepting a chat request from a customer, in the chat session workspace, the agents may notice the customer...

  4. Chat transcript loading as plain text in agent console

    Answer: Environment: Oracle B2C Service, Chat, All supported versions Resolution: When a chat is first loaded into the Oracle B2C Service agent console a request is made to Oracle's servers for a .css...

  5. Syndicated or Standard Proactive Chat widget does not display when I have agents available

    Answer: Environment: Chat Oracle B2C Service Resolution: If you have the syndicated or standard proactive chat widget deployed on your web site, and end users are not seeing the option to chat, even...
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Documentation (5116)

  1. Link to a URL

    Agent Browser UI Console Using the Agent Browser User Interface Search Home Getting Started Agent Browser UI Console Last Updated: 11/20/2020

  2. Link to a URL

    Log In to the Agent Console Console Follow this procedure to log in to the Agent Console . Co-browse Overview Admin Console Last Updated: 11/18/2020

  3. Link to a URL

    Log In to the Agent Console Console Follow this procedure to log in to the Agent Console . Standalone Co-browse User Guide Last Updated: 11/18/2020

  4. Link to a URL

    Add Applications to the Service Console or Agent Browser UI seamlessly access applications that reside outside the Oracle cloud from the Service Console or Agent Last Updated: 11/20/2020

  5. Link to a URL

    Console Ribbon Console The Service Console (also called the agent desktop) is where you work with B2C Service Last Updated: 11/20/2020
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