Skip Navigation
Expand

Search Results

Search Filter:

Knowledge Base (1076)

  1. Answer: Environment : Oracle B2C Service agent console, all versions Resolution : When launching the Oracle B2C Service console your agents may receive a prompt to enter their proxy credentials with the...
  2. Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...
  3. Answer: Environment: Chat Oracle B2C Service Resolution: If you have the syndicated or standard proactive chat widget deployed on your web site, and end users are not seeing the option to chat, even...
  4. Answer: Environment: Oracle Commerce Service Center, August 2013 and newer Resolution: The integration between the Oracle B2C Service Agent Console and ATG Commerce Service Center is available starting...
  5. Answer: Environment: Oracle Service Chat, Agent Console Oracle B2C Service Resolution: After accepting a chat request from a customer, in the chat session workspace, the agents may notice the customer...
More Knowledge Base Results

Documentation (7541)

  1. Link to a URL

    Agent Browser UI Console Using the Agent Browser User Interface Search Home Getting Started Agent Browser UI Last Updated: 08/25/2020
  2. Link to a URL

    Log In to the Agent Console Implementing Standalone Co-browse Search Home Co-browse Agent Training Log In to the Agent Last Updated: 08/28/2020
  3. Link to a URL

    Log In to the Agent Console Using Standalone Co-browse Search Home Standalone Co-browse User Guide Log In to the Agent Last Updated: 08/28/2020
  4. Link to a URL

    Add Applications to the Service Console or Agent Browser UI seamlessly access applications that reside outside the Oracle cloud from the Service Console or Agent Last Updated: 08/28/2020
  5. Link to a URL

    Add Applications to the Service Console or Agent Browser UI Service Console or Agent Browser UI. Add Applications to the Service Console or Agent Browser UI Last Updated: 05/15/2020
More Documentation Results