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Knowledge Base (28)

  1. Oracle B2C Service & Popcorn: Ocean’s Eleven

    Answer: Today's pick is a heist movie 'classic'. 'Ocean's Eleven' tells the story of Danny Ocean (George Clooney), a wry, charismatic thief, who in less than 24 hours into his parole from a New Jersey...

  2. Oracle B2C Service Tutorials

    Answer: Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  3. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  4. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  5. Font size discrepancies between what agents see and what shows in response emails

    Answer: Environment: Visual Email, Incidents, Workspace Options November 2011 and newer Resolution: This behavior is due to fonts in the Rich Text Incident Thread control being listed in pixels rather...
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Documentation (36)

  1. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta data sent was not in the format expected. ERROR_INVALID_DATA_FORMAT Error Code 19 : The Last Updated: 10/23/2018

  2. Link to a URL

    Delete an Oracle Fusion Connection Intelligent Advisor Hub. Select the check box if you are using Oracle Fusion 19D or earlier, or you don't Last Updated: 02/20/2025

  3. Link to a URL

    Change the Formatting of Dates : yyyy-MM-dd – 2014-02-19 d/M/yy – 19 /2/14 EEE, d MMM yyyy – Fri, 19 Feb 2014 EEEE, dd MMMM yyyy Last Updated: 02/20/2025

  4. Link to a URL

    Determine the Value of an Attribute On a Given Date July 2019) 03/07/2019 $15 $20 (from 10 July 2019 to 19 July 2019) 10/07/2019 $20 $25 (from 20 Last Updated: 02/20/2025

  5. Link to a URL

    Additional Considerations When Using Element Manager site must be Release 19B or newer. Message bases Only custom message bases are supported and your Last Updated: 05/18/2025
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