Skip Navigation

Search

Published Answers

  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • Pro Tip - Troubleshooting Oracle B2C Service Customizations

    PRO TIP- TROUBLESHOOTING ORACLE B2C SERVICE CUSTOMIZATIONS   Customizations allow you to take your Oracle B2C Service to the next level.  However, you might find you need assistance in...

  • CPM logging record delays in Probe Designer

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Documentation (19)

  1. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta data sent was not in the format expected. ERROR_INVALID_DATA_FORMAT Error Code 19 : The Last Updated: 10/23/2018

  2. Link to a URL

    Feedback , and full analytics for efficient reporting, surveys pro ­vide organizations with a flexible method Last Updated: 02/18/2022

  3. Link to a URL

    administrator login navigation set, pro ­file, and staff account in order to access all functionality. See navigation Last Updated: 02/18/2022

  4. Link to a URL

    Additional Considerations When Using Element Manager 19B or newer. Message bases Only custom message bases are supported and your B2C Service base Last Updated: 11/13/2025

  5. Link to a URL

    Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 09/09/2022

  6. Link to a URL

    Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 11/13/2025

  7. Link to a URL

    Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 06/16/2022

  8. Link to a URL

    Schedule a Report month on the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern Last Updated: 09/09/2022

  9. Link to a URL

    Schedule a Report month on the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check Last Updated: 11/13/2025

  10. Link to a URL

    Add or Edit a Recurring Broadcast Survey Schedule the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check boxes Last Updated: 09/09/2022
More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display