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Knowledge Base (21)

  1. Oracle B2C Service & Popcorn: Ocean’s Eleven

    Answer: Today's pick is a heist movie 'classic'. 'Ocean's Eleven' tells the story of Danny Ocean (George Clooney), a wry, charismatic thief, who in less than 24 hours into his parole from a New Jersey...

  2. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  3. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  4. Interval types in the Incident Performance table

    Answer: Environment: Incident Performance, inc_performance: Resolution: Note: The intervals are computed by the agedatabase utility. As a result, today's activity will not be available until tomorrow when...

  5. Description of chat events

    Answer: Environment: B2C Service Chat Resolution:     Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...
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Documentation (39)

  1. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta data sent was not in the format expected. ERROR_INVALID_DATA_FORMAT Error Code 19 : The Last Updated: 10/23/2018

  2. Link to a URL

    What's New In Intelligent Advisor? Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search What's New In Intelligent Advisor? This topic provides a brief outline of new or... Last Updated: 09/20/2024

  3. Link to a URL

    Change the Formatting of Dates : yyyy-MM-dd – 2014-02-19 d/M/yy – 19 /2/14 EEE, d MMM yyyy – Fri, 19 Feb 2014 EEEE, dd MMMM yyyy Last Updated: 08/22/2024

  4. Link to a URL

    Determine the Value of an Attribute On a Given Date July 2019) 03/07/2019 $15 $20 (from 10 July 2019 to 19 July 2019) 10/07/2019 $20 $25 (from 20 Last Updated: 08/22/2024

  5. Link to a URL

    Delete an Oracle Sales and Fusion Service Connection Hub. Select the check box if you are using Oracle Sales and Fusion Service 19D or earlier, or you Last Updated: 08/22/2024
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