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Knowledge Base (265)

  1. Report Grouping Basics

    Answer: Environment: Analytics, Report Filters, Grouping Results All Sites, Reports. Issue: How do you group data and set up group filters? Resolution: Grouping data in an output level allows you to...

  2. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...

  3. Knowledge Base Actionable Reports

    Answer: Environment: Analytics, Answers, Knowledge Foundation Resolution: Beginning in the November 2011 release there are knowledge foundation actionable reports added to help analyze answers for knowledge...

  4. Maintaining a Healthy Site Series: Getting Trained-up on the Software (5 of 5)

    Answer: For most companies, running Oracle B2C Service software is a significant investment. The numbers start to add up quickly when considering things like salaries for administrators and agents...

  5. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...
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