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Knowledge Base (267)

  1. Report Grouping Basics

    Answer: Environment: Analytics, Report Filters, Grouping Results All Sites, Reports. Issue: How do you group data and set up group filters? Resolution: Grouping data in an output level allows you to...

  2. Maintaining a Healthy Site Series: Getting Trained-up on the Software (5 of 5)

    Answer: For most companies, running Oracle B2C Service software is a significant investment. The numbers start to add up quickly when considering things like salaries for administrators and agents...

  3. KnowledgeSyndication Widget Configuration

    Answer: Environment:   Customer Portal, Syndicated Widget, Knowledge   Resolution: Before you begin      Your profile must have the CP Edit permission enabled and you must log in to...

  4. Knowledge Base Actionable Reports

    Answer: Environment: Analytics, Answers, Knowledge Foundation Resolution: Beginning in the November 2011 release there are knowledge foundation actionable reports added to help analyze answers for knowledge...

  5. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...
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