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Knowledge Base (273)

  1. Warnings like "UNSCANNABLE EXTRACTION FAILED" in subject of scheduled reports.

    Answer: Environment: All sites, Reports, Scheduled reports Issue: A scheduled report has a notification like "[WARNING: UNSCANNABLE EXTRACTION FAILED]" in subject when an email is received, but is not part...

  2. Common SSO Errors and how to troubleshoot

    Answer: Environment:   Oracle B2C Service SSO   Resolution:   The Security Log can help you troubleshoot SSO errors. This log can be accessed in the agent desktop via the Configuration button...

  3. Understand Intelligent Advisor Error Codes

    Answer: Environment: Intelligent Advisor, latest release Resolution: If an error occurs while running an Intelligent Advisor interview in Oracle B2C Service: a general reason for why the error occurred...

  4. Accessing the data dictionary

    Answer: Environment: Data Dictionary Oracle B2C Service Resolution: The data dictionary lists the database tables and fields within those tables. Accessing the data dictionary differs depending on which...

  5. Unable to read data from Transport connection; Connection attempt failed.

    Answer: Environment: All supported versions Issue: We are getting the error bellow: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly...
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Documentation (107)

  1. Link to a URL

    Site Evaluation Order , meaning that there are webpages that are included in more than one site. Oracle Engagement Engine Last Updated: 06/13/2023

  2. Link to a URL

    Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018

  3. Link to a URL

    Customize the look of an Intelligent Advisor flow in a Visual Builder application the static header using the headerTemplate slot Customize the screen displayed when the flow is Last Updated: 05/22/2024

  4. Link to a URL

    Create a custom control in an Intelligent Advisor flow in a Visual Builder application component leverages the OJET component template slot to accept the custom renderings. The component Last Updated: 05/22/2024

  5. Link to a URL

    Customize the wait-to-load screen Filter: All Files Submit Search Customize the wait-to-load screen The loadingTemplate slot allows Last Updated: 05/22/2024
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