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Knowledge Base (275)

  1. Common SSO Errors and how to troubleshoot

    Answer: Environment:   Oracle B2C Service SSO   Resolution:   The Security Log can help you troubleshoot SSO errors. This log can be accessed in the agent desktop via the Configuration button...

  2. Data Import Wizard error messages

    Answer: Environment: Data Import Wizard Resolution: During the Data Import process, the data file is first scanned for errors (such as incorrectly formatted email addresses) and the content pane displays the...

  3. "Too Few Fields" error when using the Data Import Wizard

    Answer: Environment: Data Import Wizard, Data Import Templates Oracle B2C Service, All versions Issue: We had previously set up some Data Import Templates to use for recurring imports that happen weekly...

  4. SMTP code 550 SPF Hard Fail

    Answer: Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

  5. Warnings like "UNSCANNABLE EXTRACTION FAILED" in subject of scheduled reports.

    Answer: Environment: All sites, Reports, Scheduled reports Issue: A scheduled report has a notification like "[WARNING: UNSCANNABLE EXTRACTION FAILED]" in subject when an email is received, but is not part...
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Documentation (107)

  1. Link to a URL

    Site Evaluation Order , meaning that there are webpages that are included in more than one site. Oracle Engagement Engine Last Updated: 06/13/2023

  2. Link to a URL

    Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018

  3. Link to a URL

    Customize the Look of an Intelligent Advisor Flow In a Visual Builder Application the static header using the headerTemplate slot Customize the screen displayed when the flow is Last Updated: 02/20/2025

  4. Link to a URL

    Create a Custom Control In an Intelligent Advisor Flow In a Visual Builder Application component leverages the OJET component template slot to accept the custom renderings. The component Last Updated: 02/20/2025

  5. Link to a URL

    Customize the Wait-To-Load Screen Filter: All Files Submit Search Customize the Wait-To-Load Screen The loadingTemplate slot allows Last Updated: 02/20/2025
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